Refund Policy

Refund Policy for Serenity by Grace Properties

Effective Date : 27th Dec. 2024

By using our services, you agree to comply with these terms. Please read carefully to understand your rights and responsibilities during your rental experience.

2. Booking and Reservations

All bookings are subject to availability and must be confirmed. A valid payment method is required for reservation. Terms apply to changes or cancellations.

3. Payment Terms

Payment must be made in full at the time of booking unless otherwise specified. Accepted payment methods include credit cards, debit cards, and other secure options.

4. Guest Responsibilities

Guests must comply with house rules and local laws. Any damage, misconduct, or violation of the rental agreement may lead to additional charges or eviction.

5. Check-in and Check-out

Check-in and check-out times must be followed as stated. Early check-ins or late check-outs may incur additional fees, subject to availability and prior approval.

6. Cancellations and Refunds

Cancellation terms are outlined in the refund policy. Depending on timing, partial or full refunds may be issued, while some bookings may be non-refundable.

7. Refund and Return Policy

Welcome to apartmentrentals, where your comfort and satisfaction are our top priorities. We understand that sometimes, despite our best efforts, circumstances may arise that necessitate a refund or return. We’re here to make that process as smooth and hassle-free as possible.

8. Eligibility for Refunds

Refunds are eligible for cancellations made within specified timeframes or under exceptional circumstances, ensuring fairness and transparency for all guests and bookings.

9. Cancellation Policy

Cancellations made within the specified time window are eligible for a full or partial refund. Late cancellations may incur fees based on the booking terms.

10. Non-Refundable Bookings

Certain bookings may be marked as non-refundable. These bookings are subject to special terms and cannot be refunded under any circumstances after confirmation.

11. Refund Process

Once a refund request is approved, refunds are processed within a specified period. Payments are returned to the original method of payment used during booking.

12. Partial Refunds

If a booking is canceled within a certain period, guests may receive a partial refund based on the timing of cancellation and the booking terms.

13. Contact Support

For refund inquiries or assistance, please contact our support team via email or phone. We are here to help and ensure a smooth resolution.

14. Liability

We are not liable for any damages, injuries, or losses occurring during your stay. Guests are responsible for their own safety and belongings during the rental period.

Serenity

by Grace Properties

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